Among the many CVPS Master program features (version 4.1), the airport module
incorporates the following:
- Curb-side check-in with hand-held Pc
- Curb-side ticket printing (thermal card-stock / barcoded)
- Customer & vehicle record recall (by plate or bar-coded tag)
- Credit card on file for faster retrievals
- Customer request kiosk w/credit card interface
- Dial-up request feature for returning customers
- Service order/tracking module (carwashes, etc…)
- Due-back lists
 Frequent
flier mile tracking
- Space block alert
- Missing keys/tickets alert
- Employee Performance
- Garage Status
- Digital Image tracking
- Validation Controls
- Extensive Reporting
Arrival
Upon arrival, the vehicle license plate is entered into the hand-held Pc to
check for a previously entered customer record. A match will fetch vehicle make/model/color
and customer name information within 2 seconds, providing the valet with the
opportunity to greet the repeat customer by name. First-time customer information
may be entered into the hand-held or simply written onto the ticket for back-end
input at the cashier/dispatch terminal.
A frequent parker identified with a bar-coded window decal can be given the
VIP treatment, which includes ticket-less processing and automatic retrieval.
Ticket issuance can be handled a number of ways. The hand-held can send a print
job to a desk-top or lane mounted ticket printer, which will issue a 4 part
thermal card-stock bar-coded ticket.
As an alternative method, a pre-printed ticket may be ‘tagged’ to
the existing customer record by using the hand-held Pc and scanning the ticket’s
bar-code.
At this point, vehicle and customer information has been attached to a new
ticket number and entered into the system as ‘arrived’.
Parking the Vehicle
En route to park the vehicle, an optional digital camera gate with a garage
entry kiosk can be installed to capture the vehicle’s pre-existing condition
and tag the valet attendant as the ‘parked by’ employee. After the
vehicle is parked, the attendant will bring the keys/tag back to the cashier/dispatch
station for remaining data-entry (parking space at the minimum).
Customer Return
The customer has several options after de-planning.
- Via cell-phone, he/she can dial the telephone # which is pre-printed on
the back of the ticket. A voice-prompt will ask him/her to input the ticket
number. Upon verification, the customer may hang up while the ticket number
is electronically sent to the valet request monitor screen. If the customer
has authorized for the credit card to be kept on file, the card can be charged
and the vehicle returned with a receipt waiting inside.
- Via customer request kiosk, which can be located near the baggage or valet
shuttle pick-up area. The customer can simply scan his/her valet ticket to
request the vehicle (which in turn could alert the shuttle) and pay the parking
fee by credit card (optional).
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