In addition to demanding outstanding service, the hotel environment is generally
challenged with a number of variables that can make the task of tracking and
accounting for the operation difficult. CVPS has developed a long list of hotel
specific features to provide the necessary tools for effective management.
 Customer
name recall
- HMS Interface (Fidelio)
- Dial-up request module
- Hand-held technology
- Digital Camera module
- Automatic posting
- Front desk v-requests
- Check-out list reporting
- Charged to room
- Hosted functions
- All-time history
- Department validations
- Bill-backs
- Currently out—due back
- Wait times
- Retrieval times
- Garage Status / history
- Service module
 The
perfect scenario …
A guest approaches the drive-way. The valet enters the rear-view window visible
ticket number (or license plate) into the hand-held PC and recalls the guest
information instantly. The doors are opened upon arrival and the customer is
greeted by name. Six digital shots are taken of the vehicle just prior to entering
the parking facility (claims prevention). Date, time, valet driver, ticket #
and the six images are stored in the database for immediate look-up. A history
record for each guest is created, tracking each arrival and departure during
the guest’s visit. To request a vehicle, the guest may scan the ticket
at the request kiosk located in the lobby or use any telephone to access the
ultra-convenient dial-up request module. If the guest is checking out, the front
desk may flag the vehicle request as part of the check-out process through the
HMS interface (such as Fidelio).
The valet may also use CVPS’s service module to schedule and track services
such as carwashes, gasoline, etc… .
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